Esleh.com is committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.
How is the delivery charge calculated for multiple units?
The shipping charge is specified separately for every product. For multiple products ordered the program adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.
How long does it take for an order to arrive?
Orders are dispatched within 24 hrs or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 3 to 5 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if the product is received in a damaged condition?
If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care number or email us by using the contact information given in https://Esleh.com/contact/, mentioning your Order ID and issue. We will ensure that a brand new replacement is issued to you at no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Cancellations
Cancellation by the Customer:
If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order by contacting us at sales@esleh.com. We appreciate it if you inform us as soon as possible in case you do not want an order so that we do not dispatch the order and save on the courier cost and the effort.
If you cancel your order before your product has been dispatched, we will refund the entire amount (in the case of a pre-paid order).
If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges(in the case of a pre-paid order).
