Esleh.com is committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except Sunday and Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.

01.Our Delivery Commitment

Every order is packed with care and dispatched through trusted courier and logistics partners. We aim to make sure your wheelchair or mobility product arrives safely and on time, anywhere in India.

02.How is the Delivery Charge Calculated for Multiple Units?

The shipping charge is specified separately for every product. For multiple products ordered, the system adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. The delivery fee is calculated separately when a customer orders different products.

03.How Long Does It Take for an Order to Arrive?

Orders are dispatched within 24 hours, or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 3 to 5 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

04.What If the Product Is Received in a Damaged Condition?

If you think you have received the product in a bad condition, or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return it to the delivery person. Also, please call our customer care number or email us using the contact information given on our Contact Us page, mentioning your Order ID and the issue. We will ensure that a brand new replacement is issued to you at no additional cost. Please make sure that the original product tag and packing is intact when you send the product back to us.

05.Cancellations

Cancellation by the Customer

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at sales@esleh.com. We appreciate it if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and effort.

• If you cancel your order before your product has been dispatched, we will refund the entire amount (in the case of a pre-paid order).
• If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges (in the case of a pre-paid order).